Shipping Policy
At FitSilk, we are committed to delivering your orders quickly, securely, and efficiently. Please read our shipping policy carefully to understand how we handle deliveries.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We work with reliable shipping carriers to ensure safe delivery of your products. Estimated delivery times are as follows:
- Standard Shipping: 7–14 business days (depending on your location).
- Express Shipping (if available): 3–7 business days.
Please note: Delivery times are estimates and may vary due to customs delays, local courier services, or unforeseen circumstances.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address and order weight/size.
- Occasionally, we may offer free shipping promotions which will be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your package.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees imposed by your country’s customs office.
- These charges are the customer’s responsibility and are not included in the product price or shipping cost.
6. Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
7. Lost or Delayed Packages
- We are not liable for delays caused by courier services or customs.
- If your package is lost in transit, please contact us at support@fitsilk.store and we will assist in resolving the issue.
8. Contact Us
For any questions about shipping or delivery, feel free to reach out to us:
📧 Email:support@fitsilk.store
🌐 Website: https://fitsilk.store/