Refund & Return Policy

At FitSilk, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below.

1. Returns

• We accept returns within 14 days of delivery.
• To be eligible for a return, items must be:
  • Unused, unworn, and in the same condition as received.
  • In the original packaging with all tags attached.
• Certain items (e.g., intimate wear, clearance items, or customized products) may not be eligible for return due to hygiene or final-sale restrictions.

2. Refunds

• Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days (processing time may vary depending on your bank or payment provider).
• Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item).

3. Exchanges

• We currently do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of delivery at support@fitsilk.store with your order number and photos of the item.
• We will arrange a replacement or full refund at no additional cost to you.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong, damaged, or defective item).
• We recommend using a trackable shipping method to ensure your return is received.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Intimate apparel (for hygiene reasons)
• Final sale or clearance items

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: support@fitsilk.store
🌐 Website: https://fitsilk.store/